Frequently asked questions

Where is the gym located?


On the first floor of 2323 Crossroads Road - Suite 150.




Who is allowed to join?


All tenants of The Park at High Crossing - the gym is also open to the public. *Please, no children or outside guests allowed inside the fitness center at any time (unless the guest has purchased a day pass and has filled out a waiver)




What are the gym hours?


Monday - Friday (4:00am - 10:00pm) Saturday - Sunday (8:00am - 4:00pm) The gym is not staffed during some of that time. Staff hours will vary daily - please email us to set up a time to meet with a staff member for any questions.




How do I become a member?


Sign up here electronically. Please note: memberships are not active until a payment method is added on Mindbody.




Contracts?


All agreements are month to month - no contracts. We just need 10 days’ notice before the end of payment cycle to stop the auto deductions.




How do I cancel?


Please email us at highcrossingfitness@kinemafitness.com to receive a cancellation form. *All cancellation requests must be made at least 10 days prior to the end of your payment cycle.




​What is the membership rate?


The membership rate is $35 for IA Management tenants, $40 for the public, and we have a special corproate rate of $30 per month if your employer meets one of the following stipulations: 1. Employer pays for the gym membership. 2. Company has achieved 20% of their employee base to members.




Can I workout for just the day?


All new visitors receive their first gym visit complimentary. From there, day passes are available for $10 per day and open to tenants and non-tenants. You will need to purchase online and/or fill out a waiver at the gym prior to using your pass.




How do I pay?


Kinema will need to have a credit card on file via Mindbody.




What is included with my membership?


Access to the fitness center, locker rooms, towel service, toiletries and group exercise studio. Also included is participation in unlimited group fitness classes, wellness programs, competitions and challenges. All members will receive a one free personal training session & fitness assessment.




What is not included in my membership?


After your first free personal training session, if you choose to purchase a package of sessions these will be charged per session. Learn about K360 Personal Training here. For additional information, please speak with our staff or email us.




How do I access the gym?


Once you join, Kinema will activate your building badge card to give you access to the gym. If you do not have a badge, please request one. *You must send your badge ID number/FOB to highcrossingfitness@kinemafitness.com to have your badge activated.




Do I need to bring my own towel?


No, towel service is complimentary.




Are day use lockers available?


Yes, day use lockers are available at no cost. Locks are not provided. At the end of the day, members must bring all items with them - no overnight use.




Can I bring my child with me to the gym?


No persons under the age of 18 are permitted in the fitness center at any time. If your child is over the age of 18, they will need to use a guest pass and fill out a waiver.





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